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Refund Policy

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Thank you for supporting the Stetson Hills PTSO. Your purchases and contributions help us provide programs, events, and resources for our school community.

Donations

Donations made to the Stetson Hills PTSO are generally nonrefundable. If you believe a donation was made in error or charged more than once, please contact us within 14 days of the transaction. We will review the request and do our best to help.

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Event Tickets and Registration Fees

Event tickets and registration fees are nonrefundable unless:

  • The event is canceled by the Stetson Hills PTSO.

  • The payment was made more than once because of a technical error.

  • A refund is specifically offered in the event’s published details.

If an event is postponed or rescheduled, your payment will normally be applied to the new date. Additional refund information may be provided for individual events.

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Merchandise and Spirit Wear

Many PTSO merchandise orders are custom-made or ordered in limited quantities, all sales are final unless an item is defective, damaged, or different from what was ordered.

Please contact us within 14 days of receiving your order if there is a problem. Include your name, order information, and a photo of the item when applicable. Items must be unused and unworn to qualify for an exchange or refund.

Availability of replacement items cannot be guaranteed.

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Memberships and Participation Fees

PTSO memberships and other participation fees are nonrefundable once processed, except in the case of a duplicate or incorrect charge.

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Approved Refunds

Approved refunds will be returned to the original payment method whenever possible. Processing times vary by bank or payment provider and may take 5–10 business days after approval.

Original processing, service, or transaction fees may be nonrefundable.

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How to Request a Refund

To request a refund or report a payment problem, email treasurer@stetsonhillsptso.org and include:

  • Your full name

  • The date and amount of the payment

  • The event, item, or program involved

  • Your order or confirmation number, if available

  • A brief explanation of the request

Submitting a request does not guarantee approval. Each request will be reviewed according to this policy and the circumstances involved.

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Effective date: July 1, 2026

The Stetson Hills PTSO reserves the right to update this policy.

Any changes will be posted on this page.

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